The Language Router action enables users to take advantage of the "Multilingual Service" feature if it is enabled on NuPoint. When users first reach the Message Center or Receptionist application, they are prompted to choose between multiple languages (for example, English, French or German). Thereafter, they will receive prompts only in the language they have selected.
Note: When callers encounter the Language Router action, they will be prompted to select a preferred language, irrespective of whether they or the mailbox they are trying to reach have a custom LCOS language.
To take advantage of the Language Router action, you must activate the Multilingual Service feature on NuPoint by installing the alternate-language prompt software and configuring a line group with up to five prompt languages.
If the Multilingual Service is not activated, you can still add the Language Router action to a call flow. However, users will not be prompted to select a prompt language. Instead, they will receive prompts in the default language.
The following table lists the configurable properties for the Language Routing action:
Item |
Values (default = bold) |
Description/Notes |
PROPERTIES |
||
Name |
<user-definable> Language Router |
Changing an action name renames all aliases of the action. |
RESULTS |
||
Language_1 |
Message Center |
The action taken when the Multilingual Service feature is enabled and the primary prompt language is selected. Default is to play an appropriate pre-recorded message, and then disconnect the call. |
Language_2 |
Message Center |
The action taken when the Multilingual Service feature is enabled and the second available prompt language is selected. Default is to play an appropriate pre-recorded message, and then disconnect the call. |
Language_3 |
Message Center |
The action taken when the Multilingual Service feature is enabled and the third available prompt language is selected. Default is to play an appropriate pre-recorded message, and then disconnect the call. |
Language_4 |
Message Center |
The action taken when the Multilingual Service feature is enabled and the fourth available prompt language is selected. Default is to play an appropriate pre-recorded message, and then disconnect the call. |
Language_5 |
Message Center |
The action taken when the Multilingual Service feature is enabled and the fifth available prompt language is selected. Default is to play an appropriate pre-recorded message, and then disconnect the call. |
To program the Language Router action:
On the Call Flow page, add the Schedule action to the call flow.
Under When I receive a Call, click the Language Router action listed in the call flow. The action's Properties and Results appear at the bottom of the window.
Assign actions as required to the Language_1 and Language_2 to Language_5 results.
Select "Auto" as the Prompt language for the call flow.
Click Save. The call flow is saved.